The SGFam looks out for each other.

We're gamers, not lawyers, so this isn't a warranty. It's a promise, from the SGF primates to our great ape relatives.

The short of it is: as long as SGF exists, we'll do everything we can to support the products we made for you. Details below (important ones in bold), but that's it. No legalese, no outlandish exceptions, no crazy hoops to jump through.

Monkey around in your first month, please.

Every SGF-made product has a 30 day satisfaction guarantee. If you get something we made and you're not happy with it within 30 days of receiving it, shoot us an email to support@sgfdevices.com with your original order details and let us know what's up. We'll let you know where to send it back to us at, and as long as it arrives back to SGF in the original condition, we'll refund your original purchase. We're just too small to afford to let this be a totally free rental service, so you'll have to send it to us, and the original shipping cost won't be refunded, but if you don't like what you paid for, you'll get everything back except the shipping fees.

We're apes, not miracle workers.

There's some stuff we can't help out with. Please reach out any time you have any issues, but be aware we are limited in some cases.

Stuff we really can't do a lot with includes but is not limited to:

• Anything you send us without first getting approval to send back for repair
• Stuff we didn't actually make (yes, surprisingly, there's SGFakes out there!)
• Water damage
• Fire/smoke damage
• Gorilla smash damage (or other physical/impact/gamer rage cases)
  
• Loss/theft
• Any product that we deem to be in an unsafe or unsanitary condition to work on
• Damage due to war, civil unrest, natural or man-made disasters, spacetime paradoxes, and multiverse collisions
  
  • (But if your controller blocks a bullet, let us know and we'll trade you a new one for the holy one to have it as a display piece)

Monke see, monke fix.

Once you get in touch with us, we'll have you send your product back to us. At that point, we will make every reasonable effort to repair your product to working order.

In most cases, we won't be able to address cosmetic damage, but we'll take a stab if we think we can. 

In the rare circumstance that we're not able to repair your product due to issues like parts no longer being available or others, we'll work with you to come to a reasonable solution. In most cases this will be something like a discount on a newer product that's still in production, a partial repair, or something similar. No matter what, any issues will always be evaluated on a case-by case basis with full transparency and honest communication.

As long as repairs are possible, we'll do them at no charge. If you get your repairable product to our doorstep, we'll get it back to yours in working order again at zero additional cost.

OG apes only.

This promise only applies to original purchasers of products directly from SGF. We may ask you to verify details from the original order (like the order number or shipping address) to determine this. Of course, if it's a gift or something like that we'll work with you on it. If you've purchased one of our products secondhand, please still reach out for help, and we'll do what we can, but repairs will likely incur a modest cost if you're not the original owner.

You're our family.

That's it. You're covered. Once SGFam, always SGFam. You work hard for your money, and we value you believing in us enough to use it for our products. We'll never take that for granted. We can't promise we're perfect or that anything we ship will last forever, but we promise that we'll do everything we can to support you and your purchase with as little headache as possible for as long as we're around.